We are carrying out essential work to replace our clinical computer system
between the 10th & 14th September 2026.
During this work, we will prioritise urgent medical problems. Please contact the surgery as usual if you need urgent advice or care.
If your request is routine and can safely wait, please contact us after the change period so we can keep urgent services available.
APPOINTMENTS
We will be operating a limited service only from 10th September, until provisionally, 14th September inclusive
During the changeover, we will not have live access to our computerised patient records and we will be using a manual appointment system.
There will be no advanced booking of appointments and no computerised information will be available.
A date for advanced booking of appointments beyond 14th September will not be available until after the computers have been reconfigured.
To ease the transition to the new system it would help us if patients requiring routine non-urgent appointments avoid requesting appointments during this period.
Patients requiring urgent attention or advice should contact the surgery as normal.
Patients who attend the surgery may experience long waiting times and we apologise for this.
TELEPHONE ADVICE
Doctors and nurses will continue to be available for medical advice throughout most of the working day for urgent queries, but again will be running a manual system.
REPEAT PRESCRIPTIONS
Please check to ensure that you will not run out of any of your medication the week beginning 7th September. To minimise disruption, we request that you order your items early. We will not be able to process any prescription requests made after Tuesday 8th September until the new computers have been configured.
We hope to have our system up and running by Tuesday 15th September, but will likely be initially slower to produce prescriptions as we learn the new systems.
RESULTS
We will have very limited access to test results during the upgrade period, and the communications of results from the hospital and labs will be paused.
We expect urgent information will still be conveyed to us, but we will then be dealing with a backlog of results and letters the following week.
Your co-operation at this time will be very much appreciated.
RESUMPTION OF NORMAL SERVICE
The new system is very different to the one we currently use. Although the clinicians and the staff will receive training, it will take us some time to be fully familiar with it. Therefore please bear with us during the early stages.
Appointments may initially be restricted, and waiting times may be longer including appointment punctuality.
We hope to return to our usual service levels as rapidly as we can.
See our FAQ page for Frequently asked questions