We strive to:
- Treat you as an individual with courtesy and respect at all times
- Ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
- Offer you a consultation for a non-urgent appointment with a clinician within two working days
- If medical circumstances require it, offer a same day consultation with an appropriate professional
- Provide home visits to the genuinely housebound or seriously ill
- Provide repeat prescriptions within two working days, subject to clinical need
- Inform you of any expected delays when you arrive at the surgery
- Give you access to your health records, subject to any limitations in the law, and treat all information/personal details in the strictest confidence
We ask you to try to:
- Share in the responsibility for your own health and co-operate with agreed treatment plans
- Arrive in good time for your appointments and, if you have to cancel an appointment, to do so as soon as you can (preferably the previous day)
- Make every effort to attend the surgery to make best use of nursing and medical time
- Request your repeat prescriptions at least two working days in advance
- Treat the practice team with courtesy and respect
- Maintain a healthy lifestyle at all times
- Inform us if you change your address or telephone number