Appointments

The surgery door is open:

If you cannot keep your appointment please let us know. Over 30 appointments per week, which could have been allocated to other patients, are wasted due to non attendance.

During our opening hours, we provide a range of surgeries with different clinicians including doctors, nurses, pharmacists, midwives and health care assistants. We also run extended hours surgeries from 7.20am - 8.00am daily for doctors and thrice weekly for nurses.

Although we strive to make appointments accessible to our patients this is dictated by the daily demand for those appointments

In order to get an appointment with the most appropriate clinician we recommend that you read through our free resources to use our services more efficiently.

APPOINTMENT AVAILABILITY 

The following types of appointments can be given:

Face to face:

• Appointment given in the practice, please arrive 5 minutes before the appointment time to maximise your time with a clinician.

Phone consultations:

• During the pandemic we had to adapt our working practices, we appreciate the value of phone consultations and can help with a lot of problems over the phone.
• Please make sure we have the correct phone number and keep your phone on loud when expecting a call.
• We might call a little earlier than expected but will always call back closer to the agreed appointment time.

Video Consultations:

• If something is visual but doesn't require a visit to the surgery, a video consultation may be useful and can be arranged. Read more about this here.

Photo Upload:

• We encourage photographs of skin complaints to be sent to the practice for review rather than needing to be seen face to face. This should be done in conjunction with a telephone appointment to explain and discuss the problem

URGENT APPOINTMENTS/TRIAGE

For medically urgent problems we have on-the-day appointments, these appointments can be both face-to-face and over the phone. Our duty doctor might call you back to discuss your problem before offering the most suitable appointment. They might also provide you with advice on how to self-treat your condition.

WE REQUEST THAT OUR PATIENTS ONLY REQUEST URGENT APPOINTMENTS/TRIAGE FOR URGENT ON THE DAY ISSUES

REMEMBER Not all GP's work full time hours and take turns at "duty doctor" therefore will not have appointments available every day. The duty doctor can not deal with routine enquiries. For routine enquiries you might need to wait until a named GP can become available.

You may find that advice and care would be more appropriately and conveniently provided by another provider or that you can manage the problem yourself using the self care section or symptom checker.